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This field is in a serious need of disruption. The one thing they might vring in - customer service - is always absolutely abysmal. I once had a travel agency
by darthrupert 3y ago
This field is in a serious need of disruption. The one thing they might vring in - customer service - is always absolutely abysmal.
I once had a travel agency "negotiate for me" a case where I had booked the wrong date, immediately noticed it and contacted back. The agency failed, so I called the hotel directly and they agreed immediately.
These services are usable as search engines perhaps but that's it. Never book through them.
- wodenokoto 3y agoQuite often they are the only one with a room or at a reasonable rate. It is not uncommon to call a hotel, say you want them to match booking.com rate and have them decline.
- Reviving1514 3y agoOr worse, I've had someone try and not honor their own free cancelation policy stated on my booking confirmation email when I tried to cancel 2 weeks before I was supposed to show up. They went as far as to duck my calls and had to call them from a different number and be very persistent. After that experience I decided that I will only go through platforms for smaller places, which is unfortunate. I'd much rather support them directly.
- petee 3y agoIsn't Booking.com just a 'disruption' of a traditional travel agency? Whenever I hear someone use that term, usually means something is about to get more expensive and less useful