I think we're describing aspects of the same problem. The Waterloo core of the company was generally very successful with what it was focused on, so if you neve

I think we're describing aspects of the same problem. The Waterloo core of the company was generally very successful with what it was focused on, so if you never got your head out of that bubble, you might assume things were going just as well elsewhere. There was definitely a lot of cockiness in the executives at the time, but it takes more than that to sink a company, as modern times have emphasized heavily. I can promise you that internally there was a ton of energy directed at competing with the iPhone. But RIM would have floundered against Android in the same way, because the company culture never scaled out of Waterloo.