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I’m fine if you have a “contact us” for a true enterprise plan, but companies that have actual pricing plans should post them. I way prefer to buy from SaaS com
by mattew 3y ago
I’m fine if you have a “contact us” for a true enterprise plan, but companies that have actual pricing plans should post them. I way prefer to buy from SaaS companies that display their pricing up front rather than trying to get me on the phone to talk with an account executive.
I’m not scared to pay serious money for a service, but putting your service behind a sales person is more than likely going to cost you my business.
- wouldbecouldbe 3y agoThat might be what you prefer; but just not how the world works. For large fees just a much higher likelihood of sales after a personal connection has been made
- mrmanner 3y agoA higher likelihood of sales isn’t something a buyer is looking for, though. If I’m browsing for a service to solve a problem, a low likelihood of being chased by a sales person for the rest of the year is interesting though.
- Kamq 3y ago> A higher likelihood of sales isn’t something a buyer is looking for, though. It's what the sellers are looking for though. And the sellers generally are the ones making these sites. If you want to put up a website describing what you want to buy, and put a very explicit chart about what you're willing to pay, you're more than free to do so.
- wussboy 3y agoShouldn’t the sellers should be looking for what the buyers want?
- mklepaczewski 3y agoSellers care about maximizing their profit.
- derefr 3y agoMaybe sales people within sellers do. The companies as a whole should worry about losing market-share to competitors and eventually getting shut out of the market. Getting this or that high-profile contract isn't worth much if those contracts switch away one year later citing that your competitor is "what everyone uses now."
- closewith 3y agoThis feels like wishful-thinking rather than having any basis in reality. Many SaaS providers with _Contact Us_ pricing are market leaders.
- derefr 3y agoThat's an effect, not a cause. You can "afford" contact-us pricing, once you've got a monopoly stranglehold on an industry. You can't afford it when you're a scrappy newcomer fighting for mindshare.
- closewith 3y agoThat doesn't track, at least in my experience. Custom Enterprise pricing is prevalent and advantageous at all levels. Honestly, it seems to me that you just don't like the practice and so are rationalising.
- Kamq 3y agoDepends on the market. In a market with a lot of sellers with essentially the same product (like a commodity market)? Sure. Prices tend to be pretty transparent in markets like that, because that's what buyers want. In a market with a small number of sellers, with product distinction (different features, regulatory compliance, etc)? Depends on what we're talking about. Probably not on a thing like price, but a feature that a buyer is willing to pay for up front would probably be much more important.
- conductr 3y agoWell obviously because you’re sales team is only talking to warm leads that decide to reach out. The question becomes how many people bounced that might have purchased because 1) it felt like a hassle 2) expecting sleezy sales shenanigans and upsell and custom contract negotiations 3) they may wrongly assume if they can’t afford it if since “contact sells” gives no context A sales team closing on warms leads feels good and all, but you might be leaving cash on the table by running off people that aren’t interested in that type of sales cycle
- browningstreet 3y agoHaving done SaaS and PaaS implementations for a bank, there were very few turn key enterprise contracts. They all went through redlining, addendums and custom enhancement processes and these negotiations usually took 3-12 months to complete (months just for an NDA). This is why you don’t see standard pricing.