I had zero ways to fix the issue (unless I want to call in a favor from a friend who works at MS), and MS didn't provide support. I have my username and passwor

I had zero ways to fix the issue (unless I want to call in a favor from a friend who works at MS), and MS didn't provide support. I have my username and password; why isn't that enough? And yes, every service's ToS says they can legally terminate at any time, just as Google kills all their chat apps periodically; doesn't mean it reflects well on their reputation. Microsoft broke this game for a lot of paid customers, particularly the early adopters.