I can't imagine they sold that many of these. The correct move here would have been to offer a buyback/refund, starting at say 50% of the sales value for those

I can't imagine they sold that many of these. The correct move here would have been to offer a buyback/refund, starting at say 50% of the sales value for those that bought at launch 7 years ago going up to 100% for those that bought just before they stopped selling them (as far as I can tell: quite recently). They already got those $600/year "management and support fees". My take: Google simply doesn't care about its reputation any longer. They are firmly in the customer milking phase in the stereotypical giant company lifecycle. Also: This kind of behavior in the B2B field influences (lack of) faith in e.g. GCP's long-term commitments.