> Just bill for it, support and all. Make the customer say no. Or if they're willing to pay then great. This is probably the best solution. The organization st

> Just bill for it, support and all. Make the customer say no. Or if they're willing to pay then great. This is probably the best solution. The organization still has to be prepared that business users will make their own tools, though. And they will frequently get things wrong, because they’re not developers.