3 ms·
> we ask all users where they heard about PostHog whenever they sign up or book a demo – it's a simple (optional) free text field. Enough of our users say 'ad o
by n_ary 3y ago
> we ask all users where they heard about PostHog whenever they sign up or book a demo – it's a simple (optional) free text field. Enough of our users say 'ad on Google' or similar that we know paid ads do actually reach a large chunk of them.
Caveat: I always type in "search engine" or "google" despite the fact that I only use Brave/Bing/DDG. I often find things on random interesting post where the author remarks some benefits that I think applies to me and go checkout those products.
When I see such boxes "where did you hear about our product" I just type in "google" or "search engine" because I don't exactly have the time to go back through 100 tabs I have open and find the exact one article where I found the product and copy-pasta the url.
Nearly all of my colleagues also do this, because it is easier to type "google", so advice is to take these boxes with a grain of salt. A better metrics could be the referrer field on your site logs.
- 22289d 3y agoYou don't have to give the url, you can just say 'found it online' 'saw it an article'. anything like that will be much more helpful than giving them false information. Reddit is where I often see this stuff and for those dropdowns i typically select something like 'word of mouth' which is true enough for their purposes.
- frereubu 3y agoI think the point is that most people have extremely-low-to-zero motivation to spend time actually thinking about that question, so they pick whatever makes the request go away. I know I'm like that, exemplified by the fact that if the question is mandatory, and I pick something which triggers an extra text field for more information, I am much more like to try and change the intial option to something that doesn't require the extra input rather than having to think about what to write.
- 22289d 3y agoone day i will figure out how to respond to a minor detail, without making people think i'm addressing the main point.
- fluoridation 3y agoHave you tried prepending "just a minor note to add to what you said:"?
- bee_rider 3y agoI wonder if this is a problem with the branching structure of these sorts of discussion boards? Every comment is in some sense the start of a new conversation… it sometimes feels like there’s a tendency to want to grow a thread to meet that “whole conversation” measure. Maybe the issue is that little details don’t make it, so context gets pulled from the main thread? It would be interesting is the site had the ability to make linear threads coming out of a comment, or start whole new branches. Then each branch could have an assorted “random asides” spot or something.
- carlosjobim 3y ago"I don't remember" needs to be an option for this question.
- aembleton 3y agoIt's a free form optional text box, so you can just type `I don't remember`