> As another commenter said, it was an incentives problem. Right or wrong, good or bad, helping people with small scripts was not something that would ever be r

> As another commenter said, it was an incentives problem. Right or wrong, good or bad, helping people with small scripts was not something that would ever be rewarded. I agree with you here. The long queues for internal dev support is indicative of high demand for that support. If the organization can’t or won’t staff properly to provide that support, both the users AND the devs are forced to make tough choices. So the devs say “No” to requests (or it takes an inordinately long time to get done), and so the business users make their own tools. And the cycle continues…