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Just bill for it, support and all. Make the customer say no. Or if they're willing to pay then great. It's terrible customer support for the company to give th
by Brian_K_White 3y ago
Just bill for it, support and all. Make the customer say no. Or if they're willing to pay then great.
It's terrible customer support for the company to give them something one day and then deny all responsibility another day.
Even if the original team shouldn't have done it, they already did and it was never the customers fault.
The manager was not right at all, and this comes from no newbie who just hasn't been around that block yet.
- proamdev123 3y ago> Just bill for it, support and all. Make the customer say no. Or if they're willing to pay then great. This is probably the best solution. The organization still has to be prepared that business users will make their own tools, though. And they will frequently get things wrong, because they’re not developers.