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If McDonalds is any indication, they’re more interested in stuffing anti patterns and pop-up deals into the kiosk UI to make them meaningful replacements for ca
by georgeburdell 3y ago
If McDonalds is any indication, they’re more interested in stuffing anti patterns and pop-up deals into the kiosk UI to make them meaningful replacements for cashiers
- nirav72 3y agoI think McDonald's already saw the writing on the wall in terms of lowering their labor cost. Where I live here in the South-eastern U.S, most McDonald's have moved to Kiosks or ordering via App. They started with 2 Kiosks shortly after the post-2020 labor shortage. Then they added 4 more kiosks to handle the morning and lunch time rush.
- Gigachad 3y agoAustralia is so much further along with this. There are no humans taking orders at McDonalds and there haven't been for many years now. Most stores will have about 10 self serve kiosks.
- toast0 3y agoMcDonalds doesn't automate away a whole position at once, just a bit here and there and soon enough you might be able to handle a rush with one less person, or handle off peak with one less person, or if you can't drop one person, one person has more time to make sure the store is clean and supplies are well stocked etc. The push to self-ordering via kiosk and mobile ordering isn't likely to be 100%, but the registers might be empty at times. The automated soda dispensers don't do all the work, but they reduce labor here and there. The thing to put ketchup and mustard on at the same time saves a step.