And that's a perfectly valid rebuttal. Over time, she occasionally asked for more features, and I obliged as time permitted. The requests were always reasonable

And that's a perfectly valid rebuttal. Over time, she occasionally asked for more features, and I obliged as time permitted. The requests were always reasonable, and I checked the source into our generic "Tools" repository in case someone else ever took it over. The bigger problem I saw was the shortsightedness of the organization. The software group had a history of writing small test tools for other groups, but no one ever considered listening to what she was asking for and checking if there was another way of getting the data besides changing the Product itself. It's always easier to just say No, even when there's a clear benefit to someone else.