It sounds like (the article is really not clear on the important details) the incentives were set up correctly i.e. if the hardware you lease is faulty then you

It sounds like (the article is really not clear on the important details) the incentives were set up correctly i.e. if the hardware you lease is faulty then you will not lose out monetarily. But the companies can somehow just get away with not fulfilling their contractual obligations and so in reality you do lose out and you're just forced to pay for a service you don't receive?