Eye opening but not surprising. A company who is building a product who's feature is user-friendly and user-focused but hurts the thing that moves the needle fo

Eye opening but not surprising. A company who is building a product who's feature is user-friendly and user-focused but hurts the thing that moves the needle forward for the company is going to be met with heavy resistance. Its like a car company in which the design team makes a design so reliable it'll cut revenue in half due to not selling parts, it can't happen.