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I have filed dozens of these claims online and a few in the app. It's just not true that you have to mail them. Otherwise, I don't know what to tell you except

I have filed dozens of these claims online and a few in the app. It's just not true that you have to mail them. Otherwise, I don't know what to tell you except that it's generally unproductive to mistake one's own bad experience for an objective insight into a system. The ombudsman for rail for one finds the claims management of DB satisfactory - even if they wish that the process was automatic where it can be.

close04 3y ago
I find it baffling that you counter the actual link to the process as described by the company itself with unsupported words about your experience of doing it in some other way that somehow works. Even taking this at face value, still no word on how that applies to any of the many cases which don't involve the app. Then, even more bafflingly, you shoot down my personal experience and justify it with your own experience. Talk about unproductive and lack of insight. Am I the only one affected? [0] [1] [2] What do I do about a paper ticket bought outside of the app? What if I'm a foreigner just incidentally using the service? How about when, as per my example above, I bought tickets to TGV + SBB + regional line to replace the DB one which was cancelled and need a refund on those? Use the app right? > The ombudsman for rail for one finds the claims management of DB satisfactory The appeal to (pseudo)authority. Here's why that's not helpful: As per the article the German legal system puts people in jail for taking the bus without a ticket. So you say that's proof the practice is fine. The effort it takes to have your legal rights respected by these companies is the abuse that you find excuses for. [0] https://www.theguardian.com/world/2018/dec/20/trains-on-time-germans-deutsche-bahn-railway https://www.theguardian.com/world/2018/dec/20/trains-on-time... [1] https://www.deutschlandfunknova.de/beitrag/kritik-an-bahn-warum-die-deutsche-bahn-so-viele-probleme-hat https://www.deutschlandfunknova.de/beitrag/kritik-an-bahn-wa... [2] https://www.reddit.com/r/germany/comments/xtpnkr/why_are_people_ok_with_deutsche_bahn_being_so/ https://www.reddit.com/r/germany/comments/xtpnkr/why_are_peo...
- cedilla 3y ago
  https://www.bahn.de/service/informationen-buchung/fahrgastrechte/entschaedigung https://www.bahn.de/service/informationen-buchung/fahrgastre... There. Online. App. Easy. I didn't think you'd assume that I lie, so I didn't bother doing the googling for you. You're welcome. Of course you won't find mention of the app process that is only about three years old in your hastily googled article from 2018. One piece of advice: never Google for links to support your point first. First try to find evidence that contradicts you. That's how I know that the ombudsman and pro Bahn approve of the process (if not the frequency in which it is needed)
  - josefx 3y ago
    Ah, that requires that you bought the ticket through the app and is otherwise about as useful as the DBs falsified statistics.
    - cedilla 3y ago
      Need any help carrying those goal posts? Notice how your initial claim was "compensation is only possible via snail mail" and is now "people who don't use the website or app can't use the website or app to file a claim". The important difference is that the latter claim can only strenuously support the implication of incompetence and obstruction. Just by the way, it has always and is still possible to go to the service center and instantly get compensated. So even when you don't have a bahn.de account you never need to mail anything.
      - close04 3y ago
        cedilla, from my very fist example I talked about cases where your solution, even if it existed, was completely useless and despite your best efforts to back up your counterpoints you still came up short. And you continued to carry water for a company despite now knowing that there are so many cases that consist of abusing intentionally arcane and archaic systems that create just enough friction to convince the person to drop it. Are telling us that a company which has been using ML (for some definition of that) since years to do predictive maintenance of their trains can't transition from a paper form in snail mail to digital scans and an email address? Furthermore their mistakes are absolutely not punishable, as confirmed with a lawyer. When they repeatedly make a mistake in the assessment of those paper forms they don't get referred for prosecution despite each mistake costing the customer hundreds of EUR in unrecovered ticket expenses. So when they "mistakenly" assessed 3 times (!!!) that they don't need to give me back hundreds of EUR it can no longer be accidental. That's 10 times more money than an unpaid bus fine (and many, many times more than a few bus tickets) and not only do they do their best to wiggle out of meeting their legal obligation, they are also not pushed at the end of the process. Unlike the poor lady in the article who went to prison for riding the bus without a ticket (10-15EUR in total!). The excuse that it's not abuse unless all the customers are abused is like saying it's not rape if you just force the tip in. You are absolutely not posting in good faith at this point. I don't know if you just can't get the point, if you can't accept being wrong, or have some hidden agenda, but defending such abuse is inexcusable especially when faced with the evidence that the very same companies who abuse their customers like this have 0 tolerance for being abused by their customers. And Nazi-era remnants of the society and legal system allow a person to go to jail for unpaid bus ticket but completely shield the bus company from any repercussions from unpaid compensations to a person.

close04 3y ago

I find it baffling that you counter the actual link to the process as described by the company itself with unsupported words about your experience of doing it in some other way that somehow works. Even taking this at face value, still no word on how that applies to any of the many cases which don't involve the app. Then, even more bafflingly, you shoot down my personal experience and justify it with your own experience. Talk about unproductive and lack of insight. Am I the only one affected? [0] [1] [2] What do I do about a paper ticket bought outside of the app? What if I'm a foreigner just incidentally using the service? How about when, as per my example above, I bought tickets to TGV + SBB + regional line to replace the DB one which was cancelled and need a refund on those? Use the app right? > The ombudsman for rail for one finds the claims management of DB satisfactory The appeal to (pseudo)authority. Here's why that's not helpful: As per the article the German legal system puts people in jail for taking the bus without a ticket. So you say that's proof the practice is fine. The effort it takes to have your legal rights respected by these companies is the abuse that you find excuses for. [0] https://www.theguardian.com/world/2018/dec/20/trains-on-time-germans-deutsche-bahn-railway https://www.theguardian.com/world/2018/dec/20/trains-on-time... [1] https://www.deutschlandfunknova.de/beitrag/kritik-an-bahn-warum-die-deutsche-bahn-so-viele-probleme-hat https://www.deutschlandfunknova.de/beitrag/kritik-an-bahn-wa... [2] https://www.reddit.com/r/germany/comments/xtpnkr/why_are_people_ok_with_deutsche_bahn_being_so/ https://www.reddit.com/r/germany/comments/xtpnkr/why_are_peo...

cedilla 3y ago
https://www.bahn.de/service/informationen-buchung/fahrgastrechte/entschaedigung https://www.bahn.de/service/informationen-buchung/fahrgastre... There. Online. App. Easy. I didn't think you'd assume that I lie, so I didn't bother doing the googling for you. You're welcome. Of course you won't find mention of the app process that is only about three years old in your hastily googled article from 2018. One piece of advice: never Google for links to support your point first. First try to find evidence that contradicts you. That's how I know that the ombudsman and pro Bahn approve of the process (if not the frequency in which it is needed)
- josefx 3y ago
  Ah, that requires that you bought the ticket through the app and is otherwise about as useful as the DBs falsified statistics.
  - cedilla 3y ago
    Need any help carrying those goal posts? Notice how your initial claim was "compensation is only possible via snail mail" and is now "people who don't use the website or app can't use the website or app to file a claim". The important difference is that the latter claim can only strenuously support the implication of incompetence and obstruction. Just by the way, it has always and is still possible to go to the service center and instantly get compensated. So even when you don't have a bahn.de account you never need to mail anything.
    - close04 3y ago
      cedilla, from my very fist example I talked about cases where your solution, even if it existed, was completely useless and despite your best efforts to back up your counterpoints you still came up short. And you continued to carry water for a company despite now knowing that there are so many cases that consist of abusing intentionally arcane and archaic systems that create just enough friction to convince the person to drop it. Are telling us that a company which has been using ML (for some definition of that) since years to do predictive maintenance of their trains can't transition from a paper form in snail mail to digital scans and an email address? Furthermore their mistakes are absolutely not punishable, as confirmed with a lawyer. When they repeatedly make a mistake in the assessment of those paper forms they don't get referred for prosecution despite each mistake costing the customer hundreds of EUR in unrecovered ticket expenses. So when they "mistakenly" assessed 3 times (!!!) that they don't need to give me back hundreds of EUR it can no longer be accidental. That's 10 times more money than an unpaid bus fine (and many, many times more than a few bus tickets) and not only do they do their best to wiggle out of meeting their legal obligation, they are also not pushed at the end of the process. Unlike the poor lady in the article who went to prison for riding the bus without a ticket (10-15EUR in total!). The excuse that it's not abuse unless all the customers are abused is like saying it's not rape if you just force the tip in. You are absolutely not posting in good faith at this point. I don't know if you just can't get the point, if you can't accept being wrong, or have some hidden agenda, but defending such abuse is inexcusable especially when faced with the evidence that the very same companies who abuse their customers like this have 0 tolerance for being abused by their customers. And Nazi-era remnants of the society and legal system allow a person to go to jail for unpaid bus ticket but completely shield the bus company from any repercussions from unpaid compensations to a person.