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I don't think liability payments are that common. As someone who helps in analyzing software purchase decisions, it's certainly not something I hear people brin
by jcrben 3y ago
I don't think liability payments are that common. As someone who helps in analyzing software purchase decisions, it's certainly not something I hear people bring as a major factor.
- eep_social 3y agoMaybe size of enterprise matters? I work in $LargeCorp and legal was very aggressive about insurance and liability redlines on the last contract I had to deal with.
- deleted 3y ago[deleted]
- jcrben 3y agoWhy would a SaaS provider expose themselves to catastrophic risk of reimbursing a large enterprise for the enterprise's lost profits due to downtime? I think refunds of the cost of the SaaS are sort of common, but that's quite different and capped. "Oracle offers no financial compensation (e.g., credits, refunds or otherwise) in the event a Service Level Objective is missed." https://docs.oracle.com/en-us/iaas/Content/General/Reference/servicelevelobjectives.htm https://docs.oracle.com/en-us/iaas/Content/General/Reference...
- eep_social 3y agoLook beyond SLAs to topics like cyber security incident liability. SmallSaaS selling to BigCorp, like Oracle, are in a wildly different negotiating position than BigCorp selling SaaS to SmallCorp.