>I realised it had a 3 year warranty though, so got a replacement. Who did you contact to get the warranty? Forums online seem to indicate that MS support is b

>I realised it had a 3 year warranty though, so got a replacement. Who did you contact to get the warranty? Forums online seem to indicate that MS support is basically non-existent. As for keycaps, they're similar to macbook pro keycaps in that if the underlying plastic hook is broken, the keycaps won't stay in no matter what. Luckily the plastic hook is also replaceable, the only thing that you never want to break is the rubber nub. There's a much bigger downside with the ms keyboard, it's the fact that there's an actual bug with the keyboard matrix or something. I don't understand the details, but if you type "SELECT" (all caps) fast enough, you will notice that the second "c" comes out lowercase.