The way it works with cloud providers is - you can file for a refund for SLA breach. After all - those SLA's are at a service level for the customer. If you'r

The way it works with cloud providers is - you can file for a refund for SLA breach. After all - those SLA's are at a service level for the customer. If you're yelling at support or engineering on the phone, you're likely getting the 9's treatment the author describes - this is the wrong forum to hold the provider accountable unless you're yelling about mitigation time (then, best of luck to you!). Reading the fine print on the SLA's is extremely important, because they often do not say what you think they say. https://aws.amazon.com/legal/service-level-agreements/ https://aws.amazon.com/legal/service-level-agreements/ https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services https://www.microsoft.com/licensing/docs/view/Service-Level-... https://cloud.google.com/terms/sla/ https://cloud.google.com/terms/sla/ I have seen refunds on the order of hundreds of thousands of dollars. It's cold comfort if the impact to you was on the order of millions of dollars, but still it is something. As you can see it's not a free-money-a-thon, it's generally a % of your spend of the services which were not available. There typically is a defined process for submitting a refund ticket, which will result in an availability review. This documented process is not always easy to find. The only one I could easily find is for Microsoft: https://learn.microsoft.com/en-us/partner-center/request-credit#service-outages-service-level-agreement-issues-credit https://learn.microsoft.com/en-us/partner-center/request-cre... (It's just a support topic when you're submitting a support ticket)