It’s a matter of control. You have practically zero direct control over the vendor provided service because you are too small for them to care. If you control t

It’s a matter of control. You have practically zero direct control over the vendor provided service because you are too small for them to care. If you control the system on-prem, you can at least attempt to fix it by hiring someone able to fix it or by diverting resources you already have. Additionally, you can find ways to mitigate that failure from occurring or being as destructive in the future. It’s important to factor that into decisions when choosing cloud provider vs on prem solutions.