Im not OP but when I think of bad government employees, I think of this jerk at my local post office that has been there for at least 10+ years(I am in the US).

Im not OP but when I think of bad government employees, I think of this jerk at my local post office that has been there for at least 10+ years(I am in the US). Always unhelpful, always making a simple task of sending a package as hard as possible by yelling, complaining about alignment of address labels, providing improper advice on the best way to ship different items causing me to spend a lot more money than I needed to or preventing me from using certain services to ship specific packages that others workers would allow because of his misunderstanding of my package description. My only recourse to alert anybody of this issue is to fill out a survey. I've been filling out that survey for years. There is no feedback loop to enact change. There is no other "manager" there. How would I even find a manager? I could go to a competitor but that would not affect them and there are some services that other competitors are not allowed to perform (USPS is the only one that can perform letter mail service by law and others will just take your letter and put it in a larger parcel). This situation sucks so much that I am reduced to trying to visit the post office at hours that I think he is not there or take a long trip to another town's post office.