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I dont really get why Cloud matters here. The exact same dynamic exists for on-prem services.

by tekla 3y ago

aidenn0 3y ago
I think the point of TFA is, unless you have hundreds of on-prem services, one service going down for hours will significantly move the needle in your monitoring.
glitchc 3y ago
In on-prem, at least one part of the business can raise alarms and if it is a big chunk of the revenue, then the rest of the business tends to sit up and take notice. Here, unless your business is Uber or DoD, it's too small for the cloud providers to sit up and take notice.
- tekla 3y ago
  I dont find that to be the case at all. My place is a startup and we have a very close relationship with our Account Managers. We can have product leads on the phone within 24 hours if we encounter AWS internal issues. I've found that AWS is MUCH better at dealing with problems than internal teams since AWS has many more resources to throw at a problem
  - SoftTalker 3y ago
    What level of AWS usage does it take to be able to get product leads "on the phone"? I'm guessing it is at least thousands of dollars/month in spend? Or am I wrong? And 24 hours can be a long time, when TSHTF
reidjs 3y ago
It’s a matter of control. You have practically zero direct control over the vendor provided service because you are too small for them to care. If you control the system on-prem, you can at least attempt to fix it by hiring someone able to fix it or by diverting resources you already have. Additionally, you can find ways to mitigate that failure from occurring or being as destructive in the future. It’s important to factor that into decisions when choosing cloud provider vs on prem solutions.
rlpb 3y ago
> The exact same dynamic exists for on-prem services. With on-prem, you can choose to defer deploying that significant (and therefore higher risk) change when it's crunch time for your business. That can reduce regression impact considerably.

I dont really get why Cloud matters here. The exact same dynamic exists for on-prem services.

by tekla 3y ago

I dont really get why Cloud matters here. The exact same dynamic exists for on-prem services.

I think the point of TFA is, unless you have hundreds of on-prem services, one service going down for hours will significantly move the needle in your monitoring.

glitchc 3y ago

In on-prem, at least one part of the business can raise alarms and if it is a big chunk of the revenue, then the rest of the business tends to sit up and take notice. Here, unless your business is Uber or DoD, it's too small for the cloud providers to sit up and take notice.

tekla 3y ago
I dont find that to be the case at all. My place is a startup and we have a very close relationship with our Account Managers. We can have product leads on the phone within 24 hours if we encounter AWS internal issues. I've found that AWS is MUCH better at dealing with problems than internal teams since AWS has many more resources to throw at a problem
- SoftTalker 3y ago
  What level of AWS usage does it take to be able to get product leads "on the phone"? I'm guessing it is at least thousands of dollars/month in spend? Or am I wrong? And 24 hours can be a long time, when TSHTF

reidjs 3y ago

It’s a matter of control. You have practically zero direct control over the vendor provided service because you are too small for them to care. If you control the system on-prem, you can at least attempt to fix it by hiring someone able to fix it or by diverting resources you already have. Additionally, you can find ways to mitigate that failure from occurring or being as destructive in the future. It’s important to factor that into decisions when choosing cloud provider vs on prem solutions.

rlpb 3y ago

> The exact same dynamic exists for on-prem services. With on-prem, you can choose to defer deploying that significant (and therefore higher risk) change when it's crunch time for your business. That can reduce regression impact considerably.