Reporting actual technical problems is impossible, in my opinion. The only way to get through to an Amazon representative is via chat, and the frontline people

Reporting actual technical problems is impossible, in my opinion. The only way to get through to an Amazon representative is via chat, and the frontline people there are tasked with solving customer problems with orders and the like. They are working off a script and it's very likely they don't have a mechanism to forward any problem report. Over the last ten years, at least, I've had a problem in the reader app with downloaded samples of e-books not able to be removed from the downloaded section or deleted overall. The chat people, following the script, tell me I have to select the item and got to the menu and select the menuitem for remove or delete. When I say that those menuitens aren't displayed I'm not believed, possibly. I've asked them to foward my report to someone technical, but nothing has ever changed. This state of affairs has existed in the app on both iPad and Android devices. To resolve the problem I just delete and reinstall the app, but I wish I didn't have to.