> at least I can walk into an Apple store and get support right away I understand the value of being able to speak to someone but Apple support has again and a

> at least I can walk into an Apple store and get support right away I understand the value of being able to speak to someone but Apple support has again and again shown that they overcharge, tell customers x needs to be changed when it doesn't have to etc. Sure, you maybe can get help but the help will charge you close to a new device while they do everything in their power to reduce your ability to turn the device in to a third party repair shop. The obvious choice here is to give third party repair shops more power so everyone, everywhere, can get help getting their phones/devices fixed no matter what brand it is.