The use case I’m referring to has: - a paper letter with an audit trail through the postal system - a printed out email to include headers that has the custom

The use case I’m referring to has: - a paper letter with an audit trail through the postal system - a printed out email to include headers that has the customer service rep +1’ing a total loan payment went through - etc It’s not an everyday thing but it seems like lunacy to rely on essentially a servicenow queue for any important state change that relies on corporate trust of your actions that took away a revenue stream for them.