I tried that, didn't work. They said, "Our engineers have told us you damaged the port, maybe an electricity charge or water got in there". Brand new product, n

I tried that, didn't work. They said, "Our engineers have told us you damaged the port, maybe an electricity charge or water got in there". Brand new product, never took a charge. I resolved it by taking it to a genius bar and they replaced it on the spot (outside the post/repair service). I was incredibly annoyed by the whole experience.