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Last December I rented a car from Avis for 30 days. I had to return the car 5 days earlier, so I called them up and asked them about it, they said they would ju
by nico 3y ago
Last December I rented a car from Avis for 30 days. I had to return the car 5 days earlier, so I called them up and asked them about it, they said they would just charge an extra fee (because I was returning it at a different location). Sounded reasonable enough
I dropped it off. Then two days later I get hit by a charge double the amount I was originally quoted
They explained that when I returned the car earlier, the 30-day rate didn’t apply anymore, and the price I was charged was due to the corrected rate - none of this stuff was explained to me when I rented, nor when I called, nor when I dropped the car off, nor was it in the signed contract
I had to raise a fuss in social media about it and then talk to a few people on the phone, to finally get the original rate
I know that rates are different and usually cheaper the longer you rent. But it doesn’t make sense that if I return early, and pay the full amount for the period I rented for, they would still charge me more (given they get the full amount originally agreed upon, and can re-rent the car again)
Sometimes the whole travel industry feels very scammy, like when hotels hit you with extra “resort fees” that weren’t in the quote when making the reservation, or the whole ideal with miles and dark patterns that airlines are doing now