I run such a product, I try to create an expectation that I read every email (I do), but I may not able to answer it, and I much prefer spending time fixing the

I run such a product, I try to create an expectation that I read every email (I do), but I may not able to answer it, and I much prefer spending time fixing the actual bug or updating the UI or docs (which scales) to responding (which doesn't scale).