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It shouldn’t be surprising that Apple’s support is way better than Google’s. Apple’s support is above-average, and Google’s support; even for paying customers,
by tmpX7dMeXU 3y ago
It shouldn’t be surprising that Apple’s support is way better than Google’s. Apple’s support is above-average, and Google’s support; even for paying customers, is a regular punchline.
- Gud 3y agoobviously Apples support is better than Googles but it can still be crap. My girlfriend lost an AirPod a couple of months ago, so we went to an Apple Store for replacement. Turns out the case was a Gen 1 case and the AirPod itself was a Gen 2. They had given her a gen 1 AirPod and it wouldn’t sync with the other one. We went back and the geniuses explained there was nothing they could do. The day after, I called Apple support and the guy almost started yelling at me, how it was our fault for mixing up the cases etc. Eventually he hung up on me. I called them back two hours later, explained again what had happened (including the previous phone call). She told me she would call the store and apologized for her colleague. In the end we ended up getting a refund for the wrong AirPod(but got to keep it) and had to buy new ones. So Apple support, not always great.