Not sure what you're talking about, if you pay Google for support you get support. Workspace support is good in my experience, we interact every 2-3 weeks and

Not sure what you're talking about, if you pay Google for support you get support. Workspace support is good in my experience, we interact every 2-3 weeks and they can usually resolve our issues or know when to escalate. You can call or chat. I know that you can also get phone support as a consumer now via Google One, but I haven't had to use it yet personally.