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Not excusing the footgun but I'm honestly amazed you could get an Apple rep to help you with notes syncing, let alone recover them. And they helped even if it s

Not excusing the footgun but I'm honestly amazed you could get an Apple rep to help you with notes syncing, let alone recover them. And they helped even if it seems like it was your own fault! My employer pays (a lot) for Google products and even then there's no way they would ever help with that, let alone on the phone. In the past I did get a rep on the phone to help with things like access control but I can already hear her tell me (politely) to get lost if I needed help with Keep notes disappearing (which they occasionally do!).

meibo 3y ago
Not sure what you're talking about, if you pay Google for support you get support. Workspace support is good in my experience, we interact every 2-3 weeks and they can usually resolve our issues or know when to escalate. You can call or chat. I know that you can also get phone support as a consumer now via Google One, but I haven't had to use it yet personally.
tmpX7dMeXU 3y ago
It shouldn’t be surprising that Apple’s support is way better than Google’s. Apple’s support is above-average, and Google’s support; even for paying customers, is a regular punchline.
- Gud 3y ago
  obviously Apples support is better than Googles but it can still be crap. My girlfriend lost an AirPod a couple of months ago, so we went to an Apple Store for replacement. Turns out the case was a Gen 1 case and the AirPod itself was a Gen 2. They had given her a gen 1 AirPod and it wouldn’t sync with the other one. We went back and the geniuses explained there was nothing they could do. The day after, I called Apple support and the guy almost started yelling at me, how it was our fault for mixing up the cases etc. Eventually he hung up on me. I called them back two hours later, explained again what had happened (including the previous phone call). She told me she would call the store and apologized for her colleague. In the end we ended up getting a refund for the wrong AirPod(but got to keep it) and had to buy new ones. So Apple support, not always great.

meibo 3y ago

Not sure what you're talking about, if you pay Google for support you get support. Workspace support is good in my experience, we interact every 2-3 weeks and they can usually resolve our issues or know when to escalate. You can call or chat. I know that you can also get phone support as a consumer now via Google One, but I haven't had to use it yet personally.

tmpX7dMeXU 3y ago

It shouldn’t be surprising that Apple’s support is way better than Google’s. Apple’s support is above-average, and Google’s support; even for paying customers, is a regular punchline.

Gud 3y ago
obviously Apples support is better than Googles but it can still be crap. My girlfriend lost an AirPod a couple of months ago, so we went to an Apple Store for replacement. Turns out the case was a Gen 1 case and the AirPod itself was a Gen 2. They had given her a gen 1 AirPod and it wouldn’t sync with the other one. We went back and the geniuses explained there was nothing they could do. The day after, I called Apple support and the guy almost started yelling at me, how it was our fault for mixing up the cases etc. Eventually he hung up on me. I called them back two hours later, explained again what had happened (including the previous phone call). She told me she would call the store and apologized for her colleague. In the end we ended up getting a refund for the wrong AirPod(but got to keep it) and had to buy new ones. So Apple support, not always great.