You can find some more information here: https://www.reddit.com/r/apple/comments/5mnpt2/comment/dc5n4dr/ https://www.reddit.com/r/apple/comments/5mnpt2/comment/

You can find some more information here: https://www.reddit.com/r/apple/comments/5mnpt2/comment/dc5n4dr/ https://www.reddit.com/r/apple/comments/5mnpt2/comment/dc5n4... It's similar to FaceTime screen sharing, the support employee can only see a video feed of your screen but can't directly interact with it. https://support.apple.com/en-us/HT212734 https://support.apple.com/en-us/HT212734