It's purely a video feed similar, it doesn't give the support employee direct access to the device. It's similar to screen sharing with FaceTime: https://suppor

It's purely a video feed similar, it doesn't give the support employee direct access to the device. It's similar to screen sharing with FaceTime: https://support.apple.com/en-us/HT212734 https://support.apple.com/en-us/HT212734