I was able to get prompt and effective support from VoIP.ms, a company I pay something like $1.50/month. I once contacted Aruba support regarding hardware I bou

I was able to get prompt and effective support from VoIP.ms, a company I pay something like $1.50/month. I once contacted Aruba support regarding hardware I bought secondhand and they replaced it for me. That many software companies choose to (and for some reason are permitted to) operate at scale beyond which they can meaningfully support their products doesn't mean that it's fundamentally impossible to receive support without paying a lot.