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Responses like yours are always so strange to me. Perhaps I misunderstood your response but it feels very much like a defense of the status quo. As if the PC wa
by riddley 3y ago
Responses like yours are always so strange to me. Perhaps I misunderstood your response but it feels very much like a defense of the status quo. As if the PC was expecting too much to get support for software they paid for and that their raising of the issue in the comment was unwarranted.
How do things ever get better if everyone just accepts everything that ever happens without complaint?
- 1shooner 3y ago>How do things ever get better if everyone just accepts everything that ever happens without complaint? I don't think this post is about making things better, it's about making money quickly.
- sokoloff 3y agoIt's not that it was unwarranted on the consumer's part, but rather that the common outcome of support (of no human reply) would have been not noteworthy, quickly forgotten, and probably not resulted in the upthread comment at all. Instead, the case of having human-staffed support for a low-priced product that happens to have given an unhelpful reply to GP (but likely gave helpful replies to >50% of support cases [because most support questions are user-error]) drives home a negative [rather than null] feeling in the upthread consumer and results in the negative response above. (For avoidance of doubt, GP/consumer did nothing at all wrong then nor now. I'm talking about the incentives a company has to offer support at all for a low priced software product.)
- suzzer99 3y agoSo many software devs seem to have this attitude that the customer (internal or external) should just shut up and be happy with whatever they've been given. I've often felt that many devs could benefit from a stint waiting tables — where the customer is always right and your income is dependent on being helpful and responsive.