You are overestimating the technical ability of users by orders of magnitude. Even people who are nominally "experts" in one technical area at least adjacent to

You are overestimating the technical ability of users by orders of magnitude. Even people who are nominally "experts" in one technical area at least adjacent to computing who are completely useless outside of the most basic thing. Running a business or a project implies dealing with people as they actually are not as we might hope they could be.