4 ms·
These kinds of cases can be rare enough that finding them is absolutely worth that cost, in terms of fixing a rare but annoying bug, helping customer retention,
by rollcat 3y ago
These kinds of cases can be rare enough that finding them is absolutely worth that cost, in terms of fixing a rare but annoying bug, helping customer retention, "word on the street", etc.
I don't do customer support very often, but when I do, it's my default response.
- lsaferite 3y agoTalking about customer service, the best I've _ever_ experienced has been with Sweetwater, on online music store. I seriously rave about them to anyone that will listen. Someone should do a case study on their CS program.
- dpkonofa 3y agoThis is great to know. For some reason, I got the impression that Sweetwater was a terrible company but I can't, for the life of me, remember if that's based on a personal purchase I made from them (and I made several) or if it was based on someone else's experience that was related to me. It's just something that I had stored away in my memory as a "Well, I'm never buying from them again".
- lsaferite 3y agoWeird. I'd maybe give them a try to see if your memory is right or not. I have zero affiliation with them, I just have had absolutely amazing interactions with them.