Yeah, Steam has always some really impressively dedicated help when somebody escalates. It's probably harder to access now, but I remember one time in college w

Yeah, Steam has always some really impressively dedicated help when somebody escalates. It's probably harder to access now, but I remember one time in college when TF2 came out of beta and performance was awful. Steam Support didn't have anything, so I sent an email to GabeN; he put me in touch with a senior Source dev who had me press some debug buttons and hop in a game with a bunch of Valve folks (I was pretty good but this was definitely an exception to "game devs are worse that their games than players", I got my ticket punched worse than when I was playing in competitive leagues). A few weeks later there was a patch that significantly improved perf on my particular flavor of hardware.