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Support engineers are usually a completely different team and unrelated to engineering teams.
by supriyo-biswas 3y ago
Support engineers are usually a completely different team and unrelated to engineering teams.
- nvarsj 3y agoSupport engineers are first or second line support, and typically limit their scope to customer errors/pebkacs. If you find a legitimate bug, it is typically escalated to the SWE team's oncall who maintain the service. For example, I found a legitimate bug in ALBs (new at the time) and was talking directly with the SWEs who built ALBs.