In the case of GCP, they outsource their support services to smaller companies who (as I’ve been told) have no access to any details of the customer’s environme

In the case of GCP, they outsource their support services to smaller companies who (as I’ve been told) have no access to any details of the customer’s environment, and may sometimes escalate to a contact point within Google if the issue is not solved after some level of troubleshooting. The list of companies providing support for GCP can be found in their subprocessors list.