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I wonder how long until customer support AI will solve these issues or is this an edge case that will require intervention?
by Multiplayer 3y ago
I wonder how long until customer support AI will solve these issues or is this an edge case that will require intervention?
- arwineap 3y agoGiving a customer service ai the ability to configure firewall rules seems problematic Maybe eventually they will be less suspectable to social engineering but I don't have that confidence yet Is it still social engineering if you're talking to an AI?
- powersnail 3y agoPrompt injection is basically the AI version of social engineering, isn't it?
- flangola7 3y agoSocial engineering has limits and each individual has unique vulnerabilities. It's not possible to call in and speak a single sentence compelling any agent who hears it to immediately burn the office building down.
- powersnail 3y agoSome human vulnerabilities are surprisingly common. A lot of scammers follow scripts and formula. Of course, to coax arson would be difficult. But life-devastating incidents like emptying out the entire bank account, leaking secrets, causing self-harm, etc. are not unheard of.
- supertrope 3y agoSome support phone numbers automatically offer to waive a late fee if your account is generally in good standing.
- m463 3y agosort of like stackoverflow with a "run this solution"