The USPS in-person method is an exceptional flow; it's only used if other options are unavailable. If someone is ill, then you should use the remote options th

The USPS in-person method is an exceptional flow; it's only used if other options are unavailable. If someone is ill, then you should use the remote options that are already available for ID verification. ID.me has tip for friends & family that are helping with this: https://help.id.me/hc/en-us/articles/4589202735639-Helping-friends-or-family-members-verify-their-identity-using-ID-me https://help.id.me/hc/en-us/articles/4589202735639-Helping-f... If a person is ill, and the normal (remote) methods don't work, my suggestion would be to reach out to the Postmaster for your local area (if you have multiple post offices in your area, there may be one Postmaster for all of them). Meet them in person and explain the situation. Before you reach out, get documentation from a local doctor to back up your case. Ask what options are available. If someone is incapacitated, then identity verification is not going to work, but that's the point: If you don't currently have the capacity to participate in transactions, that responsibility falls to someone else (spouse, next of kin, power of attorney, court-appointed person), etc..