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I think they’re trying to get off of it because it is so freaking expensive.
by willk 3y ago
I think they’re trying to get off of it because it is so freaking expensive.
- SOLAR_FIELDS 3y agoI used Splunk at a previous job and that’s one of my few/only complaints with it. Great tool but extremely expensive for what you get. Datadog is the same way as well as Pagerduty. There’s not enough competition in these spaces
- ec109685 3y agoWhy is pagerduty hard to switch off of? It has all kinds of useless and expensive bells and whistles, while the core functionality is a commodity that several companies offer. We moved vendors a few time and it wasn’t that painful.
- solatic 3y agoWho else will call a POTS phone line when there's an alert? Fact: I'm not going to hear my phone ping in the middle of the night. I'm much more likely to hear my phone ring.
- hiatus 3y agoDepending on the team, a phone tree in twilio could do the trick, with calls made down the list if people do not pick up for escalation.
- likium 3y agoWhat happens when Twilio is down? Same questions for your email, sms and server. Part of the difficulty is guaranteed uptime and PagerDuty is rock solid in that regards.
- blindriver 3y agoPager Duty uses Twilio.
- sparrish 3y agoNodePing
- ec109685 3y agoCalling landline is table stakes for all “paging as a service” companies.
- phillipcarter 3y agoHmm, are you referring to their Observability product or SIEM capabilities? There's a wild amount of competition in the Observability side of things, but SIEM not so much.
- Corrado 3y agoThat's super true of PagerDuty. It's a pretty good product and cheap when you only have a few people on it. However, the jump from the basic license to the next tier is HUGE and any add-ons you might need (ie. webhook triggers) bump the price up even more. Just having a simple monitoring solution with >10 people could cost you $100's a month. That said, every other product in this space is crap. I'm not sure why though. This seems like a pretty good market for disruption. Maybe there is some hidden "problem" that I don't know about.
- displaynone 3y agowhat's your take on xMatters?
- thayne 3y agoMy take on xmatters is that it gives you some building blocks to build a decent paging system, and has a fair amount of flexibility, but many things that work out of the box, or with a little bit of configuration in PagerDuty require a non-trivial amount of work in xmatters to set up. And you will likely run into limitations.
- mads_quist 3y agoPagerDuty is extremely expensive and I decided to disrupt the market a little bit by creating All Quiet: You might want to check it out: https://allquiet.app https://allquiet.app