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The Studio Display has a 1 year warranty. Absolutely take it back for a new one.

by vondur 3y ago

steve_adams_86 3y ago
They refused to replace it for quite a while and just recently agreed to replace it, but that was a week ago. It’s been a brutal customer service experience. It got 2 new logic boards while they tried to track down the problem. At this point I still don’t know when I’ll have a working display in my possession.
- antonvs 3y ago
  You could consider filing in small claims court.
  - steve_adams_86 3y ago
    toast0 suggested a chargeback as well; both seems like great mechanisms to encourage a refund. Thanks for the suggestion.
    - kelnos 3y ago
      I would probably recommend the small-claims court first (assuming that's a thing where you live). If you issue a chargeback, Apple isn't constrained by any code of conduct, and could retaliate by deactivating your Apple ID or refusing to sell you anything in the future, or... But if you get a court order for Apple to take some specific action (like a refund), I'd think they'd be less likely to retaliate since you could presumably bring another (legal) case against them that their retaliation was shady. Then again, I don't know about laws where you live, so maybe this isn't a consideration.
- toast0 3y ago
  Did you buy it from Apple directly, or a retailer? If from Apple, you may consider a chargeback. Or suggest that you'll do a chargeback if they don't refund you when you next check on the status of the replacement.
  - steve_adams_86 3y ago
    Great idea. I did order directly from them. Thanks for this suggestion.
    - russelg 3y ago
      Companies may retaliate if you initiate a charge back. Not sure if Apple does or will, but you could possibly lose your Apple ID. https://discussions.apple.com/thread/250418193 https://discussions.apple.com/thread/250418193 https://discussions.apple.com/thread/6474540 https://discussions.apple.com/thread/6474540 https://www.reddit.com/r/applehelp/comments/enfza3/ramifications_of_an_apple_id_suspension_after/ https://www.reddit.com/r/applehelp/comments/enfza3/ramificat... https://www.reddit.com/r/apple/comments/9qdynm/apple_not_helping_with_refund_go_through_bank/ https://www.reddit.com/r/apple/comments/9qdynm/apple_not_hel... https://discussions.apple.com/thread/252449855 https://discussions.apple.com/thread/252449855

The Studio Display has a 1 year warranty. Absolutely take it back for a new one.

by vondur 3y ago

The Studio Display has a 1 year warranty. Absolutely take it back for a new one.

They refused to replace it for quite a while and just recently agreed to replace it, but that was a week ago. It’s been a brutal customer service experience. It got 2 new logic boards while they tried to track down the problem. At this point I still don’t know when I’ll have a working display in my possession.

antonvs 3y ago
You could consider filing in small claims court.
- steve_adams_86 3y ago
  toast0 suggested a chargeback as well; both seems like great mechanisms to encourage a refund. Thanks for the suggestion.
  - kelnos 3y ago
    I would probably recommend the small-claims court first (assuming that's a thing where you live). If you issue a chargeback, Apple isn't constrained by any code of conduct, and could retaliate by deactivating your Apple ID or refusing to sell you anything in the future, or... But if you get a court order for Apple to take some specific action (like a refund), I'd think they'd be less likely to retaliate since you could presumably bring another (legal) case against them that their retaliation was shady. Then again, I don't know about laws where you live, so maybe this isn't a consideration.
toast0 3y ago
Did you buy it from Apple directly, or a retailer? If from Apple, you may consider a chargeback. Or suggest that you'll do a chargeback if they don't refund you when you next check on the status of the replacement.
- steve_adams_86 3y ago
  Great idea. I did order directly from them. Thanks for this suggestion.
  - russelg 3y ago
    Companies may retaliate if you initiate a charge back. Not sure if Apple does or will, but you could possibly lose your Apple ID. https://discussions.apple.com/thread/250418193 https://discussions.apple.com/thread/250418193 https://discussions.apple.com/thread/6474540 https://discussions.apple.com/thread/6474540 https://www.reddit.com/r/applehelp/comments/enfza3/ramifications_of_an_apple_id_suspension_after/ https://www.reddit.com/r/applehelp/comments/enfza3/ramificat... https://www.reddit.com/r/apple/comments/9qdynm/apple_not_helping_with_refund_go_through_bank/ https://www.reddit.com/r/apple/comments/9qdynm/apple_not_hel... https://discussions.apple.com/thread/252449855 https://discussions.apple.com/thread/252449855