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This looks interesting, but there are some questions I still have after reading your website. Perhaps you could clarify, please? Your website says: > Verify yo
by rlpb 3y ago
This looks interesting, but there are some questions I still have after reading your website. Perhaps you could clarify, please? Your website says:
> Verify yourself at any one of our partner branches across India
How do I find out if there's a branch nearby without downloading your app and committing to an unknown amount of effort? I couldn't find a list of your branches anywhere, but it looks like it would be a showstopper if there isn't one available. It's as if you're being evasive about how widespread your coverage is. Why should I invest my time if it seems likely that you won't have a branch where I need it, and therefore I won't be able to use your services at all?
For example: do you have a presence in the arrivals areas at major airports? If so, which ones?
In fact, it seems that your call to action is to download your app. But why would I bother to do that if I know I won't get anywhere without visiting a branch to get approval first? Assuming you have no choice about in-person documentation checks, it would make more sense for you to send prospective customers to their nearest branch, have their documents checked and approved there, and to provide wifi at every branch so that they can get the app up and running quickly - for example with a QR code or something generated by your staff when documentation is approved and an account created. Being asked to set up the app first, when we know we will be blocked on a visit to a branch, seems backwards.
Your FAQ says:
> Your passport and Indian VISA are required to open a tourist wallet
What about OCI holders? Are your branch staff going to be familiar with this case, or will it be a waste of time to show up with one?
> You can add funds to your tourist wallet via an instant payment gateway.
This is a non-answer. Is this through the app? Through the website? Through something else not specified? Are there any criteria that must be met? Or do you support adding funds immediately via credit card without any further review steps apart from the usual payment flow expected when buying anything else online? Because that's what I'd like, and this answer makes me doubt that this is what you mean.
- sudshekhar 3y agoHey, answering the questions below 1) https://transcorpint.com/find-us https://transcorpint.com/find-us => You can verify yourself at any of these centers across India. We'll improve the site to directly point customers to appropriate verification centers (thanks for pointing this out) 2) OCI holders are accepted as well. Only your passport and OCI card are required 3) Add funds facility is instantenous. And is available in the app once you've finished the verification. You'll be able to add funds via any card, and instantly receive funds in your Cheq wallet for spending.
- SSLy 3y ago>We'll improve the site to directly point customers to appropriate verification centers (thanks for pointing this out) You probably would want to co-operate with the SIM vendor offices at airports, they already do same checks if you want mobile data in India so might as well do it for UPI.
- technological 3y agoIs there any plan of having verification centers or online verification services in US itself ?
- sudshekhar 3y agoWe will try to get permissions to kickstart verification services in US soon. Doing the account opening process online would be best but isn't allowed under existing regulations.
- jitix 3y agoI went over the list and IMO the omission of any verification center at the airport creates a huge friction in your app's adoption. Just looking at the locations, it's a 2-3hr cab ride in Mumbai/Kolkata between the airports and the transcorp centers during rush hours, and 1-2hr trip in Delhi. Also credit cards are widely accepted at most places except roadside stalls, etc. This service would be beneficial to visitors and NRIs (like me) if cross-sold with SIM cards or in currency exchanges at airports, otherwise I fail to see a valid use case due to the sheer inconvenience of having to take such a long cab ride in traffic. Also a lot of international flights land at night so visitors would have to dedicate at least half of next day to go verify their identity.
- sirius87 3y agoI was about to suggest this app to a friend travelling to India but quickly backed out after checking the location of the nearest centers. It's a connundrum whether these centers are more useful at/near airports or city centers. I would think airports, and therefore someone travelling to Mysore wouldn't need to go to your Bangalore center, but I may be wrong. If you don't mind sharing, what's the thought that went into these locations?
- nindalf 3y ago> What about OCI holders? Seems like you’re the one not in the know. The OCI is merely a visa.