3 ms·

I really like the approach of trying to reduce friction as much as possible. The main problem that I have with TaskRabbit, fiverr, etc is that while those serv

• kiwidrew 15y ago
  That's pretty much the precise reason that I don't tend to use these so-called "collaborative consumption" services more: it takes a lot of effort to ensure you get a quality experience. It's great that Exec is doing all that work up front so I won't have to. It seems to me that a lot of startups go the two-sided marketplace route because they're unable (for fear of becoming a party to the transaction, as well as often lacking the resources) to take control and directly manage the supply side. Airbnb is a great example of this: while they provide a platform to connect hosts and guests, that's pretty much where it ends. They don't even require their hosts to keep their availability calendar accurate, which kind of defeats the point. At least when I go to hotels.com I know that I'll have a room waiting for me when I arrive.
  • FelixP 15y ago
    The other main point of friction I've encountered with AirBnB is the whole checkin process - it's rare that people lay around their apartments all day long, so there's always a bit of scrambling as both parties try to sync up their schedules.