The "service" was art. The museum got art. The supplier delivered.a In fact they got more than they bargained for. Do they really think it would've made "much,

The "service" was art. The museum got art. The supplier delivered.a In fact they got more than they bargained for. Do they really think it would've made "much, much more money than what it invested" if the artist had produced the other concept? That backstory is the art. The museum happily profited off it. However the emperors don't like having their clothes mocked (and they definitely don't like it when you reverse power roles), so the artist needed to be 'taught a lesson' and more importantly 'made an example of'. I wonder how much the museum paid in legal fees to recover less than $77k?