4 ms·
Bard was just produced so Google could tell shareholders that they attempted to enter the "AI" space and "compete" with GPT (as if this was somehow a worthy goa
by DiabloD3 3y ago
Bard was just produced so Google could tell shareholders that they attempted to enter the "AI" space and "compete" with GPT (as if this was somehow a worthy goal, and worth the time of engineers).
Given that goal, it succeeded: they can now tell shareholders they tried and people used it, but now the market is slowly moving to abandon chatty AI type LLM things.
- ern 3y agothe market is slowly moving to abandon chatty AI type LLM things I didn't know this was happening. Do you know where the market is moving to?
- Yeul 3y agoReally? Every company I do business with has replaced its customer service with a chat bot.
- DiabloD3 3y agoNo. Any company that did this did not have customer service, they merely replaced the people they hired to give you a run-around and gaslight you and not actually handle the problem... with a cleverly written program that can be easily mistaken for a human. At such companies, chat bots and the people that were formerly employed there have no functional difference: they are forbidden to help you, cannot effect the situation in any way, and are not given the ability to change anything. So yeah, in that incredibly narrow use, they have found an effective way to screw customers more inexpensively.
- pphysch 3y agoL1 support is mainly for filtering out PEBKAC cases. Using chatbots as a force multiplier makes total sense. 1 outsourced agent can now handle Xx more cases, by monitoring chatbot flows and intervening/escalating where necessary.
- elforce002 3y agoInteresting. I won't do business with companies that only have chatbots as customer service.