That was my first thought at "270,000+ employees across 16 brands". They're not handling those people. They're paying multiple tiers below them to deal with tho

That was my first thought at "270,000+ employees across 16 brands". They're not handling those people. They're paying multiple tiers below them to deal with those people. They'd be thinking of brands as units, and staff below them think of teams within those brands as units, and so on.