Sometimes unlimited choice is a vicious thing. With the power to modify anything, people will make decisions and choices with serious consequences and benefits

Sometimes unlimited choice is a vicious thing. With the power to modify anything, people will make decisions and choices with serious consequences and benefits that may or may not be tangible, or worth the squeeze. I’ve spent most of my career working in and around government, and poorly scoped or framed legislation costs billions because it drives customization and development. The business and engineering impacts of those decisions are often not appreciated. If you work for a corporation, and you have a off the shelf billing system that fundamentally does what is needed… you have a chance of using ROI or some other metric to save the (expensive, hard dollar) customization for when there is real value. The other thing is that sometimes these custom systems create customer problems in the name of “helping”. I’ve had many times where some legacy SKU or billing model, left in place to make my life easier instead made things much much more difficult down the line.