5 ms·

Hetzner Cloud API Outage

21 points by themgt 3y ago

gumballindie 3y ago
I keep seeing this company mention on HN and i dont know why. I never requested a refund for a company as fast as i did from this one. Appalling services. A bit stuck in the late 90s.
- newaccount74 3y ago
  Hetzner cloud is really nice for VMs. It straightforward to configure in a well designed admin interface. It has just the essential services and straightforward pricing (unlike AWS, where you never know how much it's going to cost because of all the random fees that are hard to estimate.
- CodesInChaos 3y ago
  What kind of trouble did you have that made you request a refund? Hetzner's primarily value is their cheap dedicated servers with free/cheap egress. Other aspects like peering quality, features and support appear to be rather weak.
- Nextgrid 3y ago
  > I keep seeing this company mention on HN and i dont know why. It's cheap and doesn't nickel & dime you on every possible thing. If you want raw compute power or bandwidth you can hardly get any cheaper than their bare-metal servers.
  - c_o_n_v_e_x 3y ago
    How are they so cheap? Isn't electricity expensive in Germany (which is where there DCs are)?
    - gumballindie 3y ago
      Among other things, and just like 1and1, they grossly oversell their products.
- rewmie 3y ago
  I'm a long-time Hetzner customer. I have instances created years ago and still on the old pricing model. They never failed me once, and their pricing and offering is unbeatable. I had other cloud providers screw up simple things like double charging for services, but Hetzner always did it's job. It's pricing is also straight-forward and free of surprises. My only gripe I have with them is that they don't provide a managed kubermetes service, or even a GCP Cloud Run/AWS Fargate competitor, and even that is a wishlist item.
- naniwaduni 3y ago
  If this is stuck in the late 90s, can we get more late 90s?
- avgDev 3y ago
  Maybe you could provide some information instead of just saying its bad because it is stuck in the 90s?
- tstrimple 3y ago
  > A bit stuck in the late 90s. Is exactly the appeal to a lot of folks who don't want to deal with newfangled technologies like "clouds" or managed services.
- KronisLV 3y ago
  > A bit stuck in the late 90s. If you want a company that looks like it is really stuck in the 90s, then you'd have to take a look at the Contabo UI, their services even have a setup fee: https://i.imgur.com/XIkDuhm.png https://i.imgur.com/XIkDuhm.png I actually love that they exist because over longer periods of time they are pretty affordable and give you bunches of RAM, which is great for when I need a VPS for some freelance project or something like that. There's also Time4VPS which I also use because it's a somewhat local business and also has a bit of a dated UI, though nothing quite like that. In comparison, both the services Hetzner offers (including stuff like load balancers and time based billing) and their UI/docs are all pretty nice! They're also one of the few platforms out there, where you can get VPSes without bankrupting yourself. The only really annoying thing about them was needing to validate my ID before they'd do business with me, but Contabo was very much the same way.
newaccount74 3y ago
Finally a status board that actually says there is an outage, instead of saying "some endpoints are experiencing reduced performance".
- supriyo-biswas 3y ago
  My favorite is the responses from the big three cloud providers. If you’re a lower tier support customer, often all you get as the RCA is simply a reiteration of the issue timeline and your description of it, followed by “which has now been resolved.”
- tyingq 3y ago
  Timely. AWS just sent me, just now: "We are investigating increased invoke error rates in the us-west-2 Region"
evrflx 3y ago
Careful about Hetzner cloud: the ip ranges are randomly blocked by Google and probably other CDNs. You might get an instance where you can’t pull docker images correctly from gitlab or k8s registry. This is more then annoying since it is not reproducible and leads to unreliable results.
- n_u_l_l 3y ago
  Solution was here to change the DNS to 8.8.8.8 and 8.8.4.4, this has worked reliably for the past years

21 points by themgt 3y ago

I keep seeing this company mention on HN and i dont know why. I never requested a refund for a company as fast as i did from this one. Appalling services. A bit stuck in the late 90s.

newaccount74 3y ago
Hetzner cloud is really nice for VMs. It straightforward to configure in a well designed admin interface. It has just the essential services and straightforward pricing (unlike AWS, where you never know how much it's going to cost because of all the random fees that are hard to estimate.
CodesInChaos 3y ago
What kind of trouble did you have that made you request a refund? Hetzner's primarily value is their cheap dedicated servers with free/cheap egress. Other aspects like peering quality, features and support appear to be rather weak.
Nextgrid 3y ago
> I keep seeing this company mention on HN and i dont know why. It's cheap and doesn't nickel & dime you on every possible thing. If you want raw compute power or bandwidth you can hardly get any cheaper than their bare-metal servers.
- c_o_n_v_e_x 3y ago
  How are they so cheap? Isn't electricity expensive in Germany (which is where there DCs are)?
  - gumballindie 3y ago
    Among other things, and just like 1and1, they grossly oversell their products.
rewmie 3y ago
I'm a long-time Hetzner customer. I have instances created years ago and still on the old pricing model. They never failed me once, and their pricing and offering is unbeatable. I had other cloud providers screw up simple things like double charging for services, but Hetzner always did it's job. It's pricing is also straight-forward and free of surprises. My only gripe I have with them is that they don't provide a managed kubermetes service, or even a GCP Cloud Run/AWS Fargate competitor, and even that is a wishlist item.
naniwaduni 3y ago
If this is stuck in the late 90s, can we get more late 90s?
avgDev 3y ago
Maybe you could provide some information instead of just saying its bad because it is stuck in the 90s?
tstrimple 3y ago
> A bit stuck in the late 90s. Is exactly the appeal to a lot of folks who don't want to deal with newfangled technologies like "clouds" or managed services.
KronisLV 3y ago
> A bit stuck in the late 90s. If you want a company that looks like it is really stuck in the 90s, then you'd have to take a look at the Contabo UI, their services even have a setup fee: https://i.imgur.com/XIkDuhm.png https://i.imgur.com/XIkDuhm.png I actually love that they exist because over longer periods of time they are pretty affordable and give you bunches of RAM, which is great for when I need a VPS for some freelance project or something like that. There's also Time4VPS which I also use because it's a somewhat local business and also has a bit of a dated UI, though nothing quite like that. In comparison, both the services Hetzner offers (including stuff like load balancers and time based billing) and their UI/docs are all pretty nice! They're also one of the few platforms out there, where you can get VPSes without bankrupting yourself. The only really annoying thing about them was needing to validate my ID before they'd do business with me, but Contabo was very much the same way.

newaccount74 3y ago

Finally a status board that actually says there is an outage, instead of saying "some endpoints are experiencing reduced performance".

supriyo-biswas 3y ago
My favorite is the responses from the big three cloud providers. If you’re a lower tier support customer, often all you get as the RCA is simply a reiteration of the issue timeline and your description of it, followed by “which has now been resolved.”
tyingq 3y ago
Timely. AWS just sent me, just now: "We are investigating increased invoke error rates in the us-west-2 Region"

evrflx 3y ago

Careful about Hetzner cloud: the ip ranges are randomly blocked by Google and probably other CDNs. You might get an instance where you can’t pull docker images correctly from gitlab or k8s registry. This is more then annoying since it is not reproducible and leads to unreliable results.

n_u_l_l 3y ago
Solution was here to change the DNS to 8.8.8.8 and 8.8.4.4, this has worked reliably for the past years