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Google has a lot of non-technical staff, many of which are not permanently hired: Ad sales and customer service especially.

• jonknee 18y ago
  Who knew they had actual people doing customer services... I have only ever dealt with pseudo-related email template responses. I figured they engineered a solution to the people problem long ago.
  • briansmith 18y ago
    They have customer service reps for their non-free services like Google Custom Search Business Edition.
    • jonknee 18y ago
      My experience is with AdSense. It's a huge part of their business, you'd think there would be real people for every point of contact. It's disconcerting to get a response from a robot when there are thousands of dollars at stake.